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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Xin Lin

Xin Lin

July 14, 2025

5  out of  5
rating by Xin Lin
"My friend recommended Sora to me, who is the best agent I have ever met. Her responses quickly and professionally when I contact. She is so proficient in insurance. With the same condition, the price she quotes is better than the others. Happily, she is so kind and patient enough to explain the things that I don't understand. She does her job very well. I will refer her to my friend as well. Actually, I rarely write a google review but This pleasant experience was worth it to be written."
We responded:
"Thank you so much for the five-star rating, Xin! We're thrilled to hear that Sora has exceeded your expectations as an insurance agent. She's a wonderful member of our team, and it's fantastic that her service has been quick and efficient for you. Your recommendation will mean a lot to her! If there's anything else we can help you with, please don't hesitate to give us a call. We appreciate your feedback and your decision to share your positive experience with others! -Steve Fay"
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kai Liang

July 10, 2025

5  out of  5
rating by kai Liang
"Grateful for Corey’s impeccable service. Helped me apply for life insurance!"
We responded:
"Thank you so much for your kind words, Kai! We're thrilled to hear that Corey provided you with impeccable service and made the life insurance application process smooth and easy. If you ever need any further assistance, feel free to reach out! - Steve Fay State Farm Insurance "
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Ji Fang

July 10, 2025

5  out of  5
rating by Ji Fang
"Thank you Ms.Zhao for helping.and I want to report a Chinese agent , I will not post her name out, but she is very rude , I tried to ask how was my collision situation, she told me if she could check it out then she will not be here and talk to me, am I somebody who embarrasses you guys? I paid high insurance fee every month not to receive the attitude from you! And thank for Ms.Zhao helping me out for second time I call in! If she can do it, I think the another one also can do it, so take your attitude back and respect to your customers."
We responded:
"Ji, thank you for your kind words! We’re glad Ms. Zhao could assist you. If you have any further questions or need assistance, feel free to reach out. We look forward to serving you again! - Steve Fay State Farm Insurance"
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wu danna

July 10, 2025

5  out of  5
rating by wu danna
"Great service. Daniel"
We responded:
"Thank you, Wu! I’m glad to hear you had a great experience with Daniel. We appreciate your feedback! - Steve Fay State Farm Insurance "
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tsz lo

July 10, 2025

5  out of  5
rating by tsz lo
"thank you corey for assisting me with my auto insurance. your helping hand is highly appreciated."
We responded:
"Thank you so much, Tsz! Corey really appreciates your kind words and is happy to have been able to help with your auto insurance. Your appreciation means a lot! - Steve Fay State Farm Insurance "
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Susan Lin

July 9, 2025

5  out of  5
rating by Susan Lin
"Vivian is super helpful. Helped me with the claim."
We responded:
"Thank you, Susan! We’re glad to hear that Vivian was super helpful and assisted you with your claim. We appreciate your feedback and are always here to support you! - Steve Fay State Farm Insurance "
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Victor L

July 8, 2025

5  out of  5
rating by Victor L
"Sora"
We responded:
"We’re honored by your positive feedback, Victor! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! - Steve Fay State Farm Insurance"
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ada FENG

July 8, 2025

5  out of  5
rating by ada FENG
"I recently worked with Sora at State Farm’s (Brooklyn) office, and I’m incredibly impressed by their professionalism and patience. She took the time to thoroughly explain all my policy options, answered every question without rushing, and handled complex details with expertise."
We responded:
"Ada, thank you for sharing your positive experience with Sora at our office. It's wonderful to hear that her professionalism, patience, and thorough explanations made a complex process easier for you. Your feedback highlights the dedication she brings to her work. - Steve Fay State Farm Insurance "
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SHING TONG

July 8, 2025

5  out of  5
rating by SHING TONG
"Getting insurance through this company was quick and easy. Sora helped me find the best coverage at a good price. Highly recommend if you’re looking for reliable insurance."
We responded:
"Shing, thank you for your kind words. We're glad to hear that Sora made the process quick and easy while helping you find the best coverage at a great price. Your recommendation means a lot to us! - Steve Fay State Farm Insurance "
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Han Liu

July 8, 2025

5  out of  5
rating by Han Liu
"Loved this whole State Farm experience! Sora has been patient and helpful whole time"
We responded:
"Han, we're thrilled to hear you loved your experience with us! Sora is dedicated to providing patient and helpful service, and your feedback truly reflects that commitment. Thank you for sharing! - Steve Fay State Farm Insurance "
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Steven R

July 7, 2025

1  out of  5
rating by Steven R
"A young woman picked up the phone and pretended to not hear me. She hung up abruptly and was no longer answering phone calls. Terrible service. Take your business to Geico or Progressive where they are honest and service-oriented."
We responded:
"Dear Steven, Thank you for bringing this to our attention. We sincerely apologize for the experience you had with our phone service—it is certainly not the level of professionalism we strive to provide. Your feedback is important to us, and we will be addressing this issue with our team to ensure it does not happen again. If you would be willing, please contact me directly at steve@stevefayagency.com so that I may help make things right and assist with your needs. Please leave your phone number and I will call you. Best Regards, Steve Fay"
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Qinmei Lin

July 1, 2025

5  out of  5
rating by Qinmei Lin
"Thanks Olivia very nice helped me with my drive safe app"
We responded:
"Thank you so much for your kind words, Qinmei! I'm glad I could help you with your Drive Safe app. If you need any more assistance, feel free to reach out. Drive safe! - Steve Fay State Farm Insurance "
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Wang Minwei

July 1, 2025

5  out of  5
rating by Wang Minwei
"I had insurance with State Farm before. Left because of the rate. Vivian called me and now they offer cheaper premium. Glad to be customer again."
We responded:
"Mr. Wang, we're thrilled to have you back and glad Vivian could help find a more affordable premium for you. Thank you for choosing State Farm again! - Steve Fay State Farm Insurance "
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Kongz Gao

July 1, 2025

5  out of  5
rating by Kongz Gao
"Olivia Gao is very good, answered all questions helped reviewed my policy to get more discounts"
We responded:
"Kongz, we're happy to hear Olivia provided excellent service and helped you find additional discounts. Thank you for sharing your positive experience! - Steve Fay State Farm Insurance "
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Orlando DeJesus

June 26, 2025

5  out of  5
rating by Orlando DeJesus
"Thank you Oscar I appreciate ur help great customer service"
We responded:
"Thank you, Orlando! We're glad to hear that Oscar provided you with great customer service. We appreciate your feedback and look forward to assisting you again in the future! - Steve Fay State Farm Insurance"
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ziqiang li

June 25, 2025

5  out of  5
rating by ziqiang li
"Sora helps me obtain Auto ins which everywhere gave me such a headache!!! Thanks"
We responded:
"Thank you, Ziqiang, for your fantastic review! We’re so glad to hear that Sora was able to help you navigate the process of obtaining auto insurance. We understand how challenging it can be, and it's wonderful to know that Sora made it easier for you. If you need any further assistance in the future, don’t hesitate to reach out. Thanks again for choosing us! - Steve Fay State Farm Insurance "
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Kelly Li

June 25, 2025

5  out of  5
rating by Kelly Li
"Transferred to State Farm. Great rate,great service, thank you Vivian"
We responded:
"Hi Kelly! Thank you so much for your kind words! We're thrilled to hear that you're happy with your great rate and service at State Farm. Vivian is indeed a valuable part of our team, and we’re glad she was able to assist you. If you have any more questions or need further assistance, feel free to reach out. Welcome aboard! - Steve Fay State Farm Insurance "
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Wenkun Wu

June 25, 2025

5  out of  5
rating by Wenkun Wu
"Very good service atttude. Thanks Sora"
We responded:
"Thank you for the feedback, Wenkun! We're glad to hear you appreciated the service attitude. Sora will be happy to know their efforts made a positive impact. If you need anything else, just let us know! - Steve Fay State Farm Insurance "
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Yu Alex

June 20, 2025

5  out of  5
rating by Yu Alex
"Number one best!!! Sora"
We responded:
"Thank you, Yu Alex, for your fantastic review of Sora! We’re thrilled to hear that you consider her the number one best. Your support means a lot to us, and we look forward to helping you again soon! - Steve Fay State Farm Insurance "
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A si

June 20, 2025

5  out of  5
rating by A si
"Amazing experience with Sora. Always on top on my questions and concerns. 5 stars as always !"
We responded:
"Thank you for the fantastic review! We’re delighted to hear that you had an amazing experience with Sora. Providing prompt and attentive support is our priority, and it’s wonderful to know that your questions and concerns were addressed. We truly appreciate your 5-star rating and look forward to continuing to assist you in the future! - Steve Fay State Farm Insurance "
Profile photo of Arsen Zargarov

Arsen Zargarov

June 19, 2025

5  out of  5
rating by Arsen Zargarov
"Works super quickly and is eager to help out! Found me great prices on my policies."
We responded:
"Thank you so much for your kind words, Arsen! We’re thrilled to hear that our team was able to assist you quickly and help you find great prices on your policies. If you have any more questions or need further assistance in the future, don’t hesitate to reach out. - Steve Fay State Farm Insurance "
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TJ Zhang

June 17, 2025

5  out of  5
rating by TJ Zhang
"Thank you lyons help me setup dss"
We responded:
"Thank you, Tj, for your feedback! I'm glad to hear that Lyons was able to help you set up DSS. If you have any more questions or need further assistance, feel free to reach out! - Steve Fay State Farm Insurance "
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wei chen

June 16, 2025

5  out of  5
rating by wei chen
"赵小姐Olivia非常好认真讲保险"
We responded:
"Thank you, Wei, for your positive feedback! We're glad to hear that Olivia provided you with thorough and attentive service regarding insurance. Your satisfaction is important to us! - Steve Fay State Farm Insurance "
Profile photo of Wen xuan Lin

Wen xuan Lin

June 13, 2025

5  out of  5
rating by Wen xuan Lin
"Sora offers me with auto insurance plan at a very low prices and explains it in detail with a professional and calm demeanor. 十分感谢Sora小姐姐的帮助"
We responded:
"Thank you, Wen, for your wonderful review! We're delighted to hear that Sora provided you with an affordable auto insurance plan and took the time to explain everything clearly. Her professionalism and calm demeanor are truly appreciated, and we're glad she could assist you. If you need any further help, feel free to reach out! - Steve Fay State Farm Insurance "
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Xiaoyan Chen

June 12, 2025

5  out of  5
rating by Xiaoyan Chen
"Olivia helped me with my policy, thanks"
We responded:
"Thank you, Xiaoyan, for your feedback! We're glad to hear that Olivia was able to assist you with your policy. If you have any further questions or need additional support, please don't hesitate to reach out. - Steve Fay State Farm Insurance "