State Farm® Insurance Agent Steve Fay
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
wenyou yang
April 11, 2026
5
out of
5
rating by wenyou yang
"Sora"
Nina Lin
April 10, 2026
1
out of
5
rating by Nina Lin
"I would NOT do business with Steve Fay's office due to the unethical and scammy behavior of one of their agents. I'm writing this on behalf of my father who was tricked into paying for add-ons. It was an intentional and predatory act of adding unwanted insurance coverage to people's accounts and taking advantage of elderly customers not finding out due to the paperless discount and not having easy access to their online accounts. Either Steve's office encourages bad practices, or this agent needs to dismissed. One of the Chinese-speaking agents in Steve Fay's office kept insisting that it would lower the auto premiums if we added renter's insurance. My father repeatedly told the agent that we just need auto insurance for our 2 cars, and that we own our home and are not renters. We declined the renter's insurance. The agent added the renter's policy to the account without us knowing or agreeing, and was very sly by only telling us the total for the auto portion when asked. We didn't realize at first because we opted for the paperless discounts and monthly autopay. My father didn't have access to the online account due to tech challenges and only realized the price discrepancy after calculating later on. The agent still kept being pushy and avoiding answering straight after being asked why the price was not what we expected. Now that we've found out that they've been charging us for 3 policies instead of just the 2 auto policies for our 2 cars, we switched to Progressive and will be saving almost 1/3 of the price. Steve's office even made cancelling difficult for us, making us jump through multiple hoops and asking for more documentation than necessary. They didn't even give us the renter's policy number to cancel, which is why I had to step in to help my father create his online account to get the number and then write a separate cancellation letter. Otherwise, they would've just kept charging us for renter's insurance despite KNOWING and BEING TOLD REPEATEDLY that we don't need it. I would not recommend having Steve Fay as your State Farm agent. I've also reported this to State Farm's corporate office. This is not the right way to do business. Extremely disappointing for how many good reviews they have."
li zijun
April 10, 2026
5
out of
5
rating by li zijun
"sora very kind help me a lot"
Susan Richards
April 7, 2026
5
out of
5
rating by Susan Richards
"Associate Daler Nazuloev was extremely helpful in me setting up my Drive Safe & Save Beacon. I hope to save a lot! Thank you Daler!"
We responded:
"Hi Susan, thank you for sharing your experience! We’re glad Daler at our State Farm agency could help you set up your Drive Safe & Save Beacon. Here’s to saving more and protecting what matters most! We appreciate you and are here whenever you need us. - Steve Fay State Farm Insurance "
Đạt Nguyễn
April 6, 2026
5
out of
5
rating by Đạt Nguyễn
"Jeff is the man, he is very helpful and willing to give me all the best possible solutions for my situation. I highly recommend working with Jeff. My experience was much more over expected."
We responded:
"Hi Dat, thank you for the awesome review! We’re glad Jeff at our State Farm agency went above and beyond to find the best solutions for you. Your recommendation means a lot, and we’re here to support you anytime you need insurance help! - Steve Fay State Farm Insurance "
Yang Fu S.
April 6, 2026
5
out of
5
rating by Yang Fu S.
"Olivia is the best answered all my questions in a time"
We responded:
"Hi Yang, thank you for your kind words! We’re happy Olivia at our State Farm agency was able to answer all your questions promptly. We appreciate your trust and are here to assist you whenever you need us! - Steve Fay State Farm Insurance "
Edward Veyber
April 4, 2026
5
out of
5
rating by Edward Veyber
"Thank you Taras for your service"
We responded:
"Hi Edward, thank you for your kind note! We’re glad Taras at our State Farm agency could assist you. We appreciate your trust and look forward to supporting your insurance needs anytime! - Steve Fay State Farm Insurance "
Safet Stermugu
April 2, 2026
5
out of
5
rating by Safet Stermugu
"Hello i'm very thankful Tara's hel me great service"
We responded:
"Hi Safet, thank you for your kind words! We’re happy to hear Taras provided you with great service at our State Farm agency. We appreciate your trust and are here to help whenever you need us! - Steve Fay State Farm Insurance"
POLAT 1
April 2, 2026
5
out of
5
rating by POLAT 1
"Great company with a top notch customer service! Special thanks to Bexruz!"
We responded:
"Thank you for your wonderful review! We’re thrilled to hear you had a great experience and appreciate your shoutout to Daler for providing top-notch service. - Steve Fay State Farm Insurance "
TayTay Palmer
April 1, 2026
5
out of
5
rating by TayTay Palmer
"Was excellent in explaining everything to me was just overall great"
We responded:
"Hi TayTay, thank you for your kind words! We’re glad our State Farm agent could clearly explain everything and make your experience great. We’re here to help anytime you need assistance with your insurance! - Steve Fay State Farm Insurance "
Omar Mullan
March 31, 2026
5
out of
5
rating by Omar Mullan
"Taras was great. He helped me with all my needs and got me the best rate possible."
We responded:
"Hi Omar, thank you for your kind words! We’re glad Taras at our State Farm agency was able to assist with your insurance needs and help find a rate that works for you. We appreciate your trust and are here whenever you need us! - Steve Fay State Farm Insurance "
Emily pinkhasov
March 31, 2026
5
out of
5
rating by Emily pinkhasov
"Tara’s has helped me a lot got me a very good price if you are under 25 i definitely recommend"
We responded:
"Hi Emily, thank you for sharing your experience! We’re happy Taras at our State Farm agency could help you find a great price. We appreciate your recommendation and are here to support you with all your insurance needs! - Steve Fay State Farm Insurance "
Suranga Samarakoon
March 26, 2026
5
out of
5
rating by Suranga Samarakoon
"I dealt with Daler Narzuloev at Steve Fay’s office. He was responsive and offered highly competitive rates for my home and auto insurance policies. I’d highly recommend engaging with Daler and his office."
We responded:
"Hi Suranga, thank you for your kind words! We’re glad Daler at our State Farm agency could provide responsive service and help you find competitive rates for your home and auto insurance. We appreciate your recommendation and look forward to being here for you! - Steve Fay State Farm Insurance "
Ke Huang
March 25, 2026
5
out of
5
rating by Ke Huang
"Sora是我见过最负责，最耐心，最有爱心的保险经纪人，她做事非常的条理清晰，态度还非常好，大家有保险问题可以找她，我很推荐"
We responded:
"Hello, thank you very much for your high praise and recommendation! We are very glad that Sora was able to serve you with responsibility, patience, and care. Your recognition is the greatest encouragement to her. We will continue to work hard to ensure that every client receives the most professional and attentive service. Thank you for your support! - Steve Fay State Farm Insurance 您好，非常感谢您的高度评价和推荐！Sora能够以负责、耐心和爱心的态度为您服务，我们感到非常欣慰。您的认可是对她最大的鼓励，我们也会继续努力，确保每一位客户都能获得最专业、最贴心的保障。谢谢您的支持！"
wolverine
March 25, 2026
5
out of
5
rating by wolverine
"Oscar best agent"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you think Oscar is the best agent. We appreciate your support and will make sure to pass your compliments on to him! - Steve Fay State Farm Insurance "
Mikayla Barnett
March 25, 2026
5
out of
5
rating by Mikayla Barnett
"Taras was extremely helpful in adding my fiancée to our new rental insurance. He was super prompt, happily accommodated a few last minute changes, and was able to deliver everything ahead of schedule. Thanks Taras!!"
We responded:
"Thank you so much, Mikayla! We're delighted to hear that Taras provided prompt and accommodating service, especially with the last-minute changes. Your appreciation means a lot to us, and we'll be sure to pass your thanks on to Taras. Wishing you and your fiancée all the best! - Steve Fay State Farm Insurance "
Shaw Kenneth
March 24, 2026
5
out of
5
rating by Shaw Kenneth
"I’ve been working with Suc Liang at the Steve Fay State Farm office for my Porsche and Range Rover policies, and the experience has been outstanding. Suc always picks up the phone, explains every change in plain language, and helps me balance coverage and cost. Her even followed up the same day with the documents I needed after we shared the odometer readings. Reliable, patient, and professional—highly recommended if you need an agent who actually cares"
We responded:
"Hi Shaw, thank you for sharing such a fantastic experience! We’re proud that Suc Liang at our State Farm office could provide you with clear explanations and attentive, reliable service. Helping you find the right balance between coverage and cost is what we’re here for. We appreciate your recommendation and look forward to supporting you with your insurance needs! - Steve Fay State Farm Insurance "
Shamsher Pardaev
March 24, 2026
5
out of
5
rating by Shamsher Pardaev
"Corey thank you for your help! I always enjoy working with this agency!"
We responded:
"Hi Shamsher, thanks so much for your kind words! We’re happy Corey and the team at our State Farm agency make working together a positive experience. It’s a pleasure to be here for you whenever you need assistance with your insurance! - Steve Fay State Farm Insurance "
Aris Leon
March 18, 2026
5
out of
5
rating by Aris Leon
"Oscar Flores is very helpful for auto insurance definitely recommend for any insurance needs"
We responded:
"Hi Aris, thank you for the great recommendation! We’re glad Oscar Flores at our State Farm agency was so helpful with your auto insurance. We’re here to assist with any insurance needs you have—just let us know! - Steve Fay State Farm Insurance "
Brisa Alonso
March 17, 2026
5
out of
5
rating by Brisa Alonso
"Oscar Flores is a standout professional at State Farm. He delivered an exceptional client experience by combining deep product knowledge with a sharp focus on securing the best possible rates. If you value transparency, efficiency, and expert guidance, Oscar is the person to see."
We responded:
"Hi Brisa, thank you for your kind words! We’re glad Oscar at our State Farm agency provided you with transparent, efficient, and knowledgeable service. Helping you find the right insurance coverage while keeping your needs in focus is what we strive for. We appreciate you sharing your experience! - Steve Fay State Farm Insurance "
Jessica Carlson
March 17, 2026
5
out of
5
rating by Jessica Carlson
"Jeffrey was absolutely amazing to work with! He was patient, knowledgeable, and made the entire process quick and stress-free. He took the time to explain everything clearly and made sure I got the best coverage for my fathers needs."
We responded:
"Hi Jessica, thank you for sharing such a wonderful experience! Jeffrey at our State Farm office truly cares about protecting what’s important to you and your family. We’re glad he made the process smooth and easy while finding the best coverage for your father. Just like a good neighbor, we’re here whenever you need us! - Steve Fay State Farm Insurance"
Hushbaht Mavlonov
March 17, 2026
5
out of
5
rating by Hushbaht Mavlonov
"Thanks Corey for your excellent work!"
We responded:
"Hi Hushbaht, thank you for the kind words! We’re glad Corey at our State Farm agency could provide excellent service. It’s our pleasure to help protect what matters most to you—just like a good neighbor! - Steve Fay State Farm Insurance "
Tommy Ho
March 11, 2026
5
out of
5
rating by Tommy Ho
"Sora is extremely professional and knowledgeable. I'm glad she was able to help me out."
We responded:
"Hi Tommy, thank you for your kind words! We’re happy to hear that Sora at our State Farm agency provided you with professional and knowledgeable service. We appreciate you being a good neighbor and are here to help whenever you need us! - Steve Fay State Farm Insurance"
zax
March 6, 2026
5
out of
5
rating by zax
"I had a great experience with State Farm, especially with Taras. He was extremely polite, professional, and very helpful throughout the entire process. Taras handled everything quickly and efficiently, and even helped me save money on my insurance. The service was excellent, and I truly appreciate the support. Highly recommend working with him!"
We responded:
"Hi Zax, thank you so much for your wonderful review! We’re glad Taras at our State Farm agency provided you with polite, professional, and efficient service while helping you save money. We appreciate your recommendation and look forward to supporting you anytime! - Steve Fay State Farm Insurance "
Ilgar Ashurov
March 6, 2026
5
out of
5
rating by Ilgar Ashurov
"Taras is an outstanding insurance agent who helped me insure my cars quickly and professionally. He explained all the coverage options clearly and made sure I understood what I was getting."
We responded:
"Hi Ilgar, thank you for your kind words! We’re thrilled to hear that Taras at our State Farm agency provided you with quick, professional service and clear explanations. We appreciate you being a good neighbor and look forward to assisting you again! - Steve Fay State Farm Insurance "